Intended audience: users DEVELOPERS ADMINISTRATORS
AO Platform and AO Easy Answers: 4.4
Overview
This topic aims to provide an overview of the main roles of users who will typically be involved in managing the AO Platform, building solutions, and using the Easy Answers solutions. For each role described, a list of key documentation topics has been provided to help users navigate the documentation and, in turn, understand the key components of the AO Platform and Easy Answers solutions relevant to a given role.
Managing the AO Platform
Creating and Managing Users, Security, Integration Points, Database Connections, and System Master Data.
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System Administrators |
Data Administrators |
Security Administrator |
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Short description of the User Role |
The System Administrator is responsible for maintaining, monitoring, and supporting the infrastructure and core systems of the organization’s software platform. This role ensures that servers, applications, databases, and integration components operate securely, reliably, and efficiently to support business operations and end-user experiences. |
The Data or Database Administrator (DBA) is responsible for the design, implementation, maintenance, and performance of the databases that underpin the organization’s software platform. This role ensures data integrity, security, availability, and optimal performance across all environments—supporting application functionality, analytics, and business operations. |
The User/Security Administrator is responsible for managing user identities, access rights, and security configurations within the organization’s software platform. This role ensures that users have the correct levels of access to data, features, and functionality—maintaining a balance between usability, compliance, and security. The administrator designs, implements, and maintains user, group, and role structures that enforce granular permissions across the platform’s functional, operational, and user interface layers. By governing access policies and permissions, the Security Administrator safeguards sensitive information, supports regulatory compliance, and upholds the platform’s integrity. |
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Key Documentation Sections |
Building Solutions
Creating and Enriching Ontologies, Building Data Pipelines, Generating AI-based Insights, Creating Solutions, Managing User Access and Permissions.
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Solution Developers |
Data Scientists |
Technical Business Analysts |
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Short description of the User Role |
The Solution Developer (or Solution Builder) is responsible for designing, configuring, and deploying business solutions using a low-code or no-code software platform. This role bridges the gap between business requirements and technical implementation — leveraging platform capabilities, prebuilt components, and automation tools to rapidly deliver scalable, maintainable, and user-friendly applications without extensive traditional coding. |
The Data Scientist is responsible for designing, developing, and deploying data-driven models and AI-powered solutions that generate actionable business insights. This role combines expertise in statistical modeling, machine learning, and generative AI with a deep understanding of business context—enabling smarter decision-making, predictive analytics, and automated insight generation across the enterprise. |
The Technical Business Analyst plays a critical role in bridging business domain knowledge with technical data architecture by defining, modeling, and maintaining business ontologies that unify organizational data. This role involves collaborating across business units and technical teams to merge data from disparate silos into a cohesive semantic domain ontology, enabling context-aware insights, automation, and optimized decision-making across the enterprise. The Analyst ensures that business concepts, relationships, and hierarchies are clearly represented in a shared semantic framework—driving consistency, interoperability, and enhanced outcomes for business users through AI-powered analytics and intelligent data discovery. |
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Key Documentation Sections |
Using Easy Answers Solutions
Asking Questions of Organizational Data and Content Repositories, Generating Insights, Generating Data Summaries, and Building Dashboards.
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Business Users |
Executives/Supervisors/Managers |
Business Analyst |
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Short description of the User Role |
The Business or Operational Data Analyst (Non-Technical User) leverages an AI-powered software solution to retrieve, analyze, and interpret organizational data. This role focuses on generating actionable dashboards, insights, data, and reports that drive informed decision-making and operational efficiency. The position bridges business operations and data-driven intelligence—enabling teams to make faster, smarter, and more strategic choices using AI-assisted analytics without requiring deep technical expertise. |
Executives, Supervisors, and Managers play a strategic role in leveraging the organization’s AI-powered solution to monitor performance, analyze key metrics, and make informed decisions. Though non-technical, these leaders utilize the solutions’ intuitive, AI-assisted capabilities to retrieve data, visualize KPIs, data summaries, and interpret insights that improve operational efficiency, enhance collaboration, and align departmental activities with strategic objectives. |
The Business or Operational Analyst serves as the bridge between technical data systems and non-technical business users within an AI-powered platform. This role focuses on enabling users across the organization to access, interpret, and act on data by designing dashboards, generating insights, and optimizing the use of AI and analytics tools. The Business Analyst ensures that complex data is transformed into meaningful, actionable information to improve decision-making, performance, and operational efficiency. |
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Key Documentation Sections |
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